Contact Us

Holiday Office Closures: The SANDAG Main Office will be closed to the public Wednesday, December 24 to Thursday, January 1. The SANDAG Customer Service Center will close at 1 p.m. on Wednesday, December 24 and Wednesday, December 31, and it will be closed all day on Thursday, December 25 and Thursday, January 1.

SANDAG Main Office

On April 1, 2025, SANDAG relocated to a new main office space in Downtown San Diego:

1011 Union Street, Suite 400 
San Diego, CA 92101

Phone: 619.699.1900

Fax: 619.230.1009

TTY: 711

Email: pio@sandag.org

Visit the SANDAG Main Office for:

  • In-person public meetings (find directions on the Meeting Assistance page)
  • Customer service on Tuesdays and Thursdays, 10 a.m. to 2 p.m.

SANDAG’s Main Office operates on a 9/80 work schedule. It is open to the public Monday through Friday, 8 a.m. to 5 p.m., and closed every other Monday and federal holidays. View a Main Office calendar highlights observed holidays and Monday closures.

The SANDAG Boardroom is located on the first floor. To attend in-person public meetings, visitors can access the Boardroom through the building’s main lobby.

For customer service, check in at SANDAG’s reception desk on the fourth floor.

SANDAG Customer Service Center

1129 La Media Road
San Diego, CA 92154

Customer Service: 888.889.1515

Email: customerservice@sandag.org

Online: FasTrak account access

Visit the SANDAG Customer Service Center for:

  • Making toll or Pay-By-Plate payments
  • FasTrak account inquiries

The SANDAG Customer Service Center is open Monday through Friday, 8 a.m. to 6 p.m., and closed on federal holidays. The Customer Service Center calendar displays observed holidays.

Customer Service Center representatives are also available at the SANDAG Main Office on Tuesdays and Thursdays, 10 a.m. to 2 p.m.

Other Contacts

For general inquiries, public records requests, and media inquiries:
pio@sandag.org

For public comments on meeting agenda items, agenda materials, and meeting management:
clerkoftheboard@sandag.org

For data inquiries:
data@sandag.org

For technical issues with SANDAG’s website:
website@sandag.org

For the Employer Commuter program, Guaranteed Ride Home, SANDAG Vanpool Program, bike parking, and bike education:
sustainabletransportation@sandag.org

For information about Freeway Service Patrol and other roadside assistance programs:
Motorist Aid