Guaranteed Ride Home

To be eligible, you must work in San Diego County and submit the enrollment form in advance.

Do not wait until you need an emergency ride home to enroll in the GRH program. You may only register yourself and the same email address cannot be used to register for the GRH program more than one person. Registration is required on an annual basis. When it is time to renew your registration in the GRH program, SANDAG will send you a notice via email. Once you have registered for the program or renewed your registration for the new fiscal year, SANDAG will send you an email confirmation within three business days.

SANDAG will accommodate persons who require assistance to participate in SANDAG programs. If you do not have internet access and would like to enroll in the GRH program, dial 511 and select option 5.

Registered Participants may be reimbursed for rides home or to the location of their parked car (e.g., Park & Ride lot, carpool partner’s home), under the following qualifying circumstances:

• Personal or family emergency
• Carpool or vanpool ride is unavailable due to unexpected changes in the driver’s schedule or vehicle breakdown
• Stranded at work due to a bike problem (e.g., flat tire, mechanical failure, vandalism, theft)
• Unexpected overtime (e.g., Participant was not aware of the situation before the start of the workday)

Each registered participant may request reimbursement for up to three separate trips between July 1, 2024, and June 30, 2025. Once the Participant has received reimbursement for three trips, they cannot request additional reimbursements until July 1, 2025.

Participants must re-enroll each year.

The GRH program cannot be used for:

• Transit service disruptions and/ or delays
• Rides originating from somewhere other than your work location
• Personal errands, scheduled appointments, business-related travel, nonemergency side trips, weather-related events, or any other situation not included in the qualifying circumstances

Any trip taken for one of these purposes, or without being registered prior to a ride, will not be covered by SANDAG.

We do not reimburse rides taken on upgraded services or larger vehicles on Lyft or Uber. The Participant will be held responsible for payment and removed from the GRH program.

When using a taxi or rideshare service (such as UberX or Lyft Standard), SANDAG will cover eligible trips up to $100. The Participant is responsible for paying the driver gratuity and any base cost exceeding $100.

When using a rental car, SANDAG will only cover the rental for a 24-hour period up to $100. The registered Participant, as the renter, will be responsible for any additional charges that exceed this period. For example, if the rental is obtained on a Friday, SANDAG will not cover any costs for Saturday or Sunday. Costs associated with drop-off, fuel, or vehicle damage will not be covered by SANDAG. In addition, the renter must be at least 25 years old and meet all other standard rental requirements with the selected rental car agency.

In an emergency, you can decide the best method for getting home from work. After your emergency ride, submit a request to be reimbursed for your expenses.

To be reimbursed for a GRH trip, registered program participants must take the following steps:

1. Pay for the eligible ride home and obtain a receipt. The receipt or rental agreement must include the date of service, service provider, and an itemized breakdown of any relevant costs (such as fuel, base fare, and other extras), as well as the GRH Participant name and the name of the rideshare driver.
2. Submit a GRH Reimbursement Form to SANDAG within 30 days. Reimbursement forms must include the receipt or rental agreement. Reimbursement request forms must be completed at SANDAG.org/GRH or mailed to SANDAG at 1129 La Media Road, San Diego, CA 92154. Any requests received after 30 days will not be eligible for reimbursement.
   1.  If you can’t access the online reimbursement form, you may request a paper form by phone: Dial 511 and select option 5. Or visit us in person at 1129 La Media Road, San Diego, CA.
3. Reimbursement checks will be mailed within 45 calendar days of receiving your request. If a participant is found to have falsified any portion of their request for reimbursement, SANDAG will deny the request and the participant may be terminated from the program.